Terms and Conditions
Disclaimer
Information on this website is believed to be accurate but is
not guaranteed. The City of Cincinnati is neither responsible nor
liable for any viruses or other contamination of your system nor for
any delays, inaccuracies, errors or omissions arising out of your use
of this website or with respect to the material contained on the
website, including without limitation, any material posted on this
website. This website and all materials contained on it are
distributed and transmitted "as is" without warranties of any kind,
either express or implied, including without limitation, warranties
of title or implied warranties of merchantability or fitness for a
particular purpose. The City of Cincinnati is not responsible for any
special, indirect, incidental or consequential damages that may arise
from the use of, or the inability to use, the website and/or the
materials contained on the website whether the materials contained on
the website are provided by the City of Cincinnati or a third party.
Usage Policy
If you use this site, you are responsible for maintaining the
confidentiality of your personal information (including your account
number and password, if you have completed the site's enrollment
process) and for restricting access to your computer, and you agree
to accept responsibility for all activities that occur under your
account or password. You should notify Greater Cincinnati Water Works
immediately if you believe there has been unauthorized use of your
account or password or any other breach of this site's security.
When enrolling to use this site, making a payment or
contacting Greater Cincinnati Water Works through this site, you
agree to provide accurate and complete information about yourself and
your payment obligation(s) and, in the case of enrollment, to keep
this information current and complete.
By visiting this Web site, you agree that the laws of the State
of Ohio, without regard to its principles of conflict of laws, will
govern these Terms of Use and any dispute of any sort that might
arise between you and the City of Cincinnati or Greater Cincinnati
Water Works concerning this web site, your use of this web site, your
obligations to The City of Cincinnati or to Greater Cincinnati
Waterworks and their obligations to you.
Completion of a payment transaction is contingent upon both the
authorization of payment by the applicable credit card company or by
the Bank for Auto Debit ("ACH") payments, and acceptance of your
payment by the Greater Cincinnati Water Works. In the event your payment
is not processed or authorized by your Credit Card Company or Bank,
or if Greater Cincinnati Water Works fails to accept your payment,
liability shall remain outstanding and unpaid and you will be subject
to penalties, late fees and interest charges assessed by the relevant
entity thereon, all of which obligations remain your sole
responsibility.
The City of Cincinnati and the Greater Cincinnati Water Works
reserve the right to make changes to this Web site (including,
without limitation, discontinuing this Web site or the services
offered on this site) and these Terms of Use at any time, with or
without notice.
Privacy Policy
This Privacy Policy applies to all information collected or
submitted on the Greater Cincinnati Water Works website. On some
pages, you can pay your water and sewer bill, make requests, and
enroll to receive materials. The types of personal information
collected at these pages may include:
- Name
- Address
- E-mail address
- Phone number
- Credit card / Debit card information, account name, account
number and expiration date
- Information necessary for Auto Debit payments such as: bank
routing number and customer's bank account number
- Utility account number
- Other information as the need arises
We use the information you provide about yourself to access
your account and verify your identity when paying your bill. We do
not share, sell or provide this information to any outside parties,
except to the extent necessary to process your credit card or Auto
Debit payment. We may use your e-mail address to communicate with
you, for example, to notify you of problems with your account or your
credit card / bank account.
We may be requested by law enforcement agencies or we may
receive legal process requiring us to share certain personal
information. In such a case, we will provide the requested
information. Other than as set forth in this statement, we never use,
provide or share personally identifiable information provided to us
online in ways unrelated to the purposes for which the information is
provided to us.
Because your privacy is important to us, we have safeguards
to secure your information. However, despite the precautions we take, we cannot
guarantee that information may not be obtained by a third party which
is able to use technology or other means to circumvent our safe
guards. In such a case, neither the City of Cincinnati nor the
Greater Cincinnati Water Works will be liable for the release of such
information. The City of Cincinnati and the Greater Cincinnati Water
Works will also not be liable for the inadvertent release of such
information through some other means.
If you visit or use this Web site, you accept these terms and
conditions. Please read them carefully. In order to use the services
offered on this Web site, you must obtain access to the World Wide
Web, either directly or through devices that access web-based
content, and pay any service fees associated with such access. In
addition, you must provide all equipment necessary to make such
connection to the World Wide Web, including a computer and modem or
other access device.
Intellectual Property
All content on this Web site, including text, graphics, logos,
button icons and images is the property of or licensed by the City of
Cincinnati or the Greater Cincinnati Water Works and is protected by
United States and international copyright laws. The selection,
arrangement, and presentation of all materials on this Web site
(including information in the public domain), and the overall design
of this Web site is the exclusive property of the Greater Cincinnati
Water Works and is protected by United States and international
copyright laws.
All City of Cincinnati or Greater Cincinnati Water Works
graphics, logos, page headers, button icons, scripts and service
names are enrolled trademarks or trade dress of City of Cincinnati
or Greater Cincinnati Water Works. Such trademarks and trade dress
may not be used in connection with any product or service that in any
manner disparages or discredits City of Cincinnati or Greater
Cincinnati Water Works, its products or services, this Web site or
any third parties.
License and Site Access
Greater Cincinnati Water Works grants you a non-exclusive
limited license to access and make personal use of this site, but not
to download (other than page caching) or modify it, or any portion of
it, except with the express written consent of City of Cincinnati or
Greater Cincinnati Water Works. This license does not include any
right to resale or make commercial use of this site or its contents;
any derivative use of this site or its contents; any downloading or
copying of account information for the benefit of another merchant;
or any use of data mining, robots or similar data gathering and
extraction tools. This site or any portion of this site may not be
reproduced, duplicated, copied, sold, resold, visited, or otherwise
exploited for any commercial purpose without the express written
consent of City of Cincinnati or Greater Cincinnati Water Works. You
may not interfere with or disrupt the services of City of Cincinnati
or Greater Cincinnati Water Works or the servers or networks
connected to these services. You may not collect or store personal
data about other users of this Web site. Any unauthorized use or
attempts to use this Web site in an unauthorized manner terminates
the permission or license granted by City of Cincinnati.
Any use of this Web site for unauthorized purposes or violation
of the terms of this notice may subject you to criminal penalties
and/or civil liability for damages, brought by the City of Cincinnati
or the Greater Cincinnati Water Works.
GCWW Electronic Bill Terms and Conditions
The GCWW electronic billing terms and conditions are in
addition to your GCWW Service Agreement and any other terms and
conditions for other services or equipment that you receive
(collectively "Agreement"). To the extent there is a conflict between
these terms and conditions and your Agreements, these terms will
govern. By agreeing to the electronic billing terms, you will receive
your Bill or Payment Reminder (collectively "Bill") electronically
according to the following terms:
- Electronic Bill. You will be able to select your bill delivery mechanism at the point of enrollment or by signing in and navigating to the 'My Profile' page. You can access your invoice by selecting the 'Bills & Letters' page when logged in.
- Notice and Information Accuracy. GCWW will use its best efforts to present all your electronic bills promptly. In addition to notification on your online account page, based on your notification preferences GCWW will send email notification to the email address enrolled with the account. It is your sole responsibility to ensure that your notice email is current and accurate. You can update your contact information online or by calling customer service. If your selected paperless invoice delivery method fails, GCWW reserves the right to send the invoice via another available notice option. In the event you do not receive notification, it is your responsibility to login, check your bill, review your current email, phone number and notification preferences, and notify GCWW if you did not receive your electronic Bill notice. You agree to hold GCWW harmless for any delay or failure to deliver or receive the electronic Bill notice.
- Printed Invoice Copies. By agreeing to the
electronic Bill terms, you will no longer receive a paper Bill from
GCWW. It may take up to two invoice cycles for this update to
reflect. You may print a paper copy of your electronic invoice
provided in the Bills & Letters section of the website or request
that copies be mailed to you, which may require a reprint charge.
- Payment. You must pay the amount due listed
in your electronic Bill by the due date in order to avoid service
interruption. You can sign up for AutoPay by navigating to the 'AutoPay' page.
- Invoice Notices. GCWW periodically includes
notices in its billing statements, including, but not limited to,
notices that are required by law or a regulatory agency regarding
changes in your service. By selecting the paperless bill option, you
understand and agree that those notices maybe available to you
only online.
- Discontinuing Electronic Billing Service. You may
discontinue the electronic billing service at any time and request to receive a
paper bill by navigating to the 'My Profile' page or by
contacting GCWW customer service.
- System Compatibility and Blocking. The
ability to receive electronic invoices via e-mail delivery requires
an active e-mail address, internet connection, and compatible
computing systems. To view your bill online, you will
need to make sure you have compatible viewing software. If you are
experiencing difficulty accessing your bill, please contact customer
service. You should also make sure GCWW is included on any safe
sender lists your email provider may have to ensure that email is
not blocked.
- Changes to Agreement. GCWW reserves the right to cancel or change the electronic bill agreement at any time and to provide notice electronically or by other means. GCWW also reserves the right to deny access to electronic billing at its sole discretion. You agree to accept legal and other notices (such as notices about changes to GCWW Terms and Conditions, equipment, services, or features) electronically.
- EXCLUSIONS OF WARRANTIES. THE ELECTRONIC
BILLING SERVICE IS PROVIDED "AS IS", "WITH ALL FAULTS", AND WITHOUT
WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING,
WITHOUT LIMIT, WARRANTIES OF TITLE, MERCHANTABILITY,
NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH
ARE EXPRESSLY DISCLAIMED. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR
USE OF THE PAPERLESS BILLING SERVICE. GREATER CINCINNATI WATER WORKS DOES NOT WARRANT THAT
THE PAPERLESS BILLING INFORMATION, PROCESSES, OR SERVICES WILL BE
UNINTERRUPTED, ACCURATE, COMPLETE, USEFUL, FUNCTIONAL, OR
BUG-OR-ERROR-FREE. IF APPLICABLE STATE LAW DOES NOT ALLOW THE
DISCLAIMER OF CERTAIN IMPLIED WARRANTIES, THE RELEVANT PORTIONS OF
THE ABOVE EXCLUSION MAY NOT APPLY.
- Acknowledgments. By agreeing to electronic
billing and accepting these terms, you acknowledge that you: (i) can
access and read these terms, (ii) can access your electronic Bill as
described above; and (iii) consent to receiving your Bill
exclusively through electronic means.
- Authority. By agreeing to electronic
billing and accepting these terms, you agree and represent that you
have the authority to accept and receive electronic billing (and, if
applicable, discontinue receiving a paper Bill) for this GCWW
account, including the authority to agree to the terms and
conditions herein.