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Terms and Conditions


Information on this website is believed to be accurate but is not guaranteed. The City of Cincinnati is neither responsible nor liable for any viruses or other contamination of your system nor for any delays, inaccuracies, errors or omissions arising out of your use of this website or with respect to the material contained on the website, including without limitation, any material posted on this website. This website and all materials contained on it are distributed and transmitted "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. The City of Cincinnati is not responsible for any special, indirect, incidental or consequential damages that may arise from the use of, or the inability to use, the website and/or the materials contained on the website whether the materials contained on the website are provided by the City of Cincinnati or a third party.

Usage Policy

If you use this site, you are responsible for maintaining the confidentiality of your personal information (including your account number and password, if you have completed the site's enrollment process) and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You should notify Greater Cincinnati Water Works immediately if you believe there has been unauthorized use of your account or password or any other breach of this site's security.

When enrolling to use this site, making a payment or contacting Greater Cincinnati Water Works through this site, you agree to provide accurate and complete information about yourself and your payment obligation(s) and, in the case of enrollment, to keep this information current and complete.

By visiting this Web site, you agree that the laws of the State of Ohio, without regard to its principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and the City of Cincinnati or Greater Cincinnati Water Works concerning this web site, your use of this web site, your obligations to The City of Cincinnati or to Greater Cincinnati Waterworks and their obligations to you.

Completion of a payment transaction is contingent upon both the authorization of payment by the applicable credit card company or by the Bank for Auto Debit ("ACH") payments, and acceptance of your payment by the Greater Cincinnati Water Works. In the event your payment is not processed or authorized by your Credit Card Company or Bank, or if Greater Cincinnati Water Works fails to accept your payment, liability shall remain outstanding and unpaid and you will be subject to penalties, late fees and interest charges assessed by the relevant entity thereon, all of which obligations remain your sole responsibility.

The City of Cincinnati and the Greater Cincinnati Water Works reserve the right to make changes to this Web site (including, without limitation, discontinuing this Web site or the services offered on this site) and these Terms of Use at any time, with or without notice.

Privacy Policy

This Privacy Policy applies to all information collected or submitted on the Greater Cincinnati Water Works website. On some pages, you can pay your water and sewer bill, make requests, and enroll to receive materials. The types of personal information collected at these pages may include:

  • Name
  • Address
  • E-mail address
  • Phone number
  • Credit card / Debit card information, account name, account number and expiration date
  • Information necessary for Auto Debit payments such as: bank routing number and customer's bank account number
  • Utility account number
  • Other information as the need arises

We use the information you provide about yourself to access your account and verify your identity when paying your bill. We do not share, sell or provide this information to any outside parties, except to the extent necessary to process your credit card or Auto Debit payment. We may use your e-mail address to communicate with you, for example, to notify you of problems with your account or your credit card / bank account.

We may be requested by law enforcement agencies or we may receive legal process requiring us to share certain personal information. In such a case, we will provide the requested information. Other than as set forth in this statement, we never use, provide or share personally identifiable information provided to us online in ways unrelated to the purposes for which the information is provided to us.

Because your privacy is important to us, we have safeguards to secure your information. However, despite the precautions we take, we cannot guarantee that information may not be obtained by a third party which is able to use technology or other means to circumvent our safe guards. In such a case, neither the City of Cincinnati nor the Greater Cincinnati Water Works will be liable for the release of such information. The City of Cincinnati and the Greater Cincinnati Water Works will also not be liable for the inadvertent release of such information through some other means.

If you visit or use this Web site, you accept these terms and conditions. Please read them carefully. In order to use the services offered on this Web site, you must obtain access to the World Wide Web, either directly or through devices that access web-based content, and pay any service fees associated with such access. In addition, you must provide all equipment necessary to make such connection to the World Wide Web, including a computer and modem or other access device.

Intellectual Property

All content on this Web site, including text, graphics, logos, button icons and images is the property of or licensed by the City of Cincinnati or the Greater Cincinnati Water Works and is protected by United States and international copyright laws. The selection, arrangement, and presentation of all materials on this Web site (including information in the public domain), and the overall design of this Web site is the exclusive property of the Greater Cincinnati Water Works and is protected by United States and international copyright laws.

All City of Cincinnati or Greater Cincinnati Water Works graphics, logos, page headers, button icons, scripts and service names are enrolled trademarks or trade dress of City of Cincinnati or Greater Cincinnati Water Works. Such trademarks and trade dress may not be used in connection with any product or service that in any manner disparages or discredits City of Cincinnati or Greater Cincinnati Water Works, its products or services, this Web site or any third parties.

License and Site Access

Greater Cincinnati Water Works grants you a non-exclusive limited license to access and make personal use of this site, but not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of City of Cincinnati or Greater Cincinnati Water Works. This license does not include any right to resale or make commercial use of this site or its contents; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of City of Cincinnati or Greater Cincinnati Water Works. You may not interfere with or disrupt the services of City of Cincinnati or Greater Cincinnati Water Works or the servers or networks connected to these services. You may not collect or store personal data about other users of this Web site. Any unauthorized use or attempts to use this Web site in an unauthorized manner terminates the permission or license granted by City of Cincinnati.

Any use of this Web site for unauthorized purposes or violation of the terms of this notice may subject you to criminal penalties and/or civil liability for damages, brought by the City of Cincinnati or the Greater Cincinnati Water Works.

GCWW Electronic Bill Terms and Conditions

The GCWW electronic billing terms and conditions are in addition to your GCWW Service Agreement and any other terms and conditions for other services or equipment that you receive (collectively "Agreement"). To the extent there is a conflict between these terms and conditions and your Agreements, these terms will govern. By agreeing to the electronic billing terms, you will receive your Bill or Payment Reminder (collectively "Bill") electronically according to the following terms:

  1. Electronic Bill. You will be able to select your bill delivery mechanism at the point of enrollment or by signing in and navigating to the 'My Profile' page. You can access your invoice by selecting the 'Bills & Letters' page when logged in.
  2. Notice and Information Accuracy. GCWW will use its best efforts to present all your electronic bills promptly. In addition to notification on your online account page, based on your notification preferences GCWW will send email notification to the email address enrolled with the account. It is your sole responsibility to ensure that your notice email is current and accurate. You can update your contact information online or by calling customer service. If your selected paperless invoice delivery method fails, GCWW reserves the right to send the invoice via another available notice option. In the event you do not receive notification, it is your responsibility to login, check your bill, review your current email, phone number and notification preferences, and notify GCWW if you did not receive your electronic Bill notice. You agree to hold GCWW harmless for any delay or failure to deliver or receive the electronic Bill notice.
  3. Printed Invoice Copies. By agreeing to the electronic Bill terms, you will no longer receive a paper Bill from GCWW. It may take up to two invoice cycles for this update to reflect. You may print a paper copy of your electronic invoice provided in the Bills & Letters section of the website or request that copies be mailed to you, which may require a reprint charge.
  4. Payment. You must pay the amount due listed in your electronic Bill by the due date in order to avoid service interruption. You can sign up for AutoPay by navigating to the 'AutoPay' page.
  5. Invoice Notices. GCWW periodically includes notices in its billing statements, including, but not limited to, notices that are required by law or a regulatory agency regarding changes in your service. By selecting the paperless bill option, you understand and agree that those notices maybe available to you only online.
  6. Discontinuing Electronic Billing Service. You may discontinue the electronic billing service at any time and request to receive a paper bill by navigating to the 'My Profile' page or by contacting GCWW customer service.
  7. System Compatibility and Blocking. The ability to receive electronic invoices via e-mail delivery requires an active e-mail address, internet connection, and compatible computing systems. To view your bill online, you will need to make sure you have compatible viewing software. If you are experiencing difficulty accessing your bill, please contact customer service. You should also make sure GCWW is included on any safe sender lists your email provider may have to ensure that email is not blocked.
  8. Changes to Agreement. GCWW reserves the right to cancel or change the electronic bill agreement at any time and to provide notice electronically or by other means. GCWW also reserves the right to deny access to electronic billing at its sole discretion. You agree to accept legal and other notices (such as notices about changes to GCWW Terms and Conditions, equipment, services, or features) electronically.
  10. Acknowledgments. By agreeing to electronic billing and accepting these terms, you acknowledge that you: (i) can access and read these terms, (ii) can access your electronic Bill as described above; and (iii) consent to receiving your Bill exclusively through electronic means.
  11. Authority. By agreeing to electronic billing and accepting these terms, you agree and represent that you have the authority to accept and receive electronic billing (and, if applicable, discontinue receiving a paper Bill) for this GCWW account, including the authority to agree to the terms and conditions herein.