If you previously had a GCWW online account through our Electronic Customer Account Management (ECAM) system, it is necessary to re-enroll through the new myGCWW Customer Care Portal.
Welcome to the myGCWW Customer Care Portal!
Here you can:
- choose how to receive and pay your bill
- make a one-time payment or set up AutoPay
- view & download your water usage history
- view & download your current and past bills
- manage your account
It’s simple to enroll and create your new profile.
Got it? Click here to Continue
NEED HELP UNDERSTANDING YOUR BILL?
- To help you understand your GCWW water bill, we’ve provided a guide for your convenience.
- Please see below for a sample bill and click on it to bring up the full document.
AutoPay - SET IT AND FORGET IT!!! Never miss a Payment!
Pay your bill automatically using your checking/savings account or credit/debit card by setting up AutoPay. The current amount due will be deducted through the selected payment method on your due date. AutoPay is an optional service available to all myGCWW Customer Care Portal customers.
Enroll in myGCWW Customer Care Portal and visit “Manage Payments” tab at the top of your screen to set up AutoPay today!
eBill - SAFE, SECURE AND FREE
All myGCWW Customer Care Portal customers receive eBills, including access to view, download, and save your bills. You’ll even get an email when a new bill is available. All you need to do is enroll and log in – it’s that easy!
Benefits of receiving an eBill:
- Receive a reminder email when your bill is ready
- View your bill(s) anytime
- Choose Paperless billing! No more paper bills to sort and file
PAY ONLINE THROUGH myGCWW CUSTOMER CARE PORTAL
Log in today to manage your payments! New User? Enroll here.
ONLINE PAYMENT SERVICES - EASY and FAST ONE TIME PAYMENTS
Quick PayNO ENROLLMENT REQUIRED!
Pay your bill online using your credit/debit card or electronic check.
- Use your account number to make a payment
- Follow prompts and enter information
- Submit payment
You can also choose to make a one-time or recurring payment once logged into myGCWW. Log in to get started! New User? Enroll here.
PAY BY PHONE
Call (513) 591-7700 to use our automated phone service and pay your bill using a checking/savings account or debit/credit card.
Keep it simple! Have the following information available:
Pay by Checking/Savings:
- Your ten(10)-digit GCWW account number
- Your bank account routing number
- Your checking or savings account number
Pay by Debit/Credit Card:
- Your ten(10)-digit GCWW account number
- Your debit/credit card number
For your convenience, this service is available 24 hours a day, 7 days per week!
PAY BY MAIL
Mail checks to:
Greater Cincinnati Water Works
P.O. Box 5487
Carol Stream, Illinois, 60197-5487
*Offsite payment processing center
Use these helpful tips to ensure a smooth payment process:
- Do not mail cash
- Make checks payable to Greater Cincinnati Water Works
- Do not staple or tape your check to the payment coupon
- Please allow 5-7 days for delivery and processing
- Write your ten(10)-digit GCWW account number on the check
PAY IN PERSON
Greater Cincinnati Water Works
4747 Spring Grove Avenue
Cincinnati, Ohio 45232
Monday - Friday, 7:30 a.m. - 5:30 p.m.
*Place after-hours payments in our secure night depository box, located near building entrance
Cincinnati City Hall
City Treasurer's Office, 2nd floor
801 Plum Street
Monday - Friday, 8:00 a.m. - 5:00 p.m.
*Cash, checks, and money orders only at this location
The City of Mason Municipal Center
6000 Mason-Montgomery Road
Monday - Friday, 8:00 a.m. - 4:30 p.m
*Cash, checks, and money orders only at this location
Greater Cincinnati Water Works (GCWW) launched the customer care self-service portal to better serve you. Through myGCWW Customer Care Portal, you can view your water usage, review billing statements, and choose how to receive and pay your bill. myGCWW will give you the ability to better manage your account with ease and convenience.
The following FAQs will help you make the easy transition to myGCWW Customer Care Portal.
Monthly Billing FAQs
Our customers, as well as City Council and County Commissioners have been requesting monthly billing for some time. In keeping with what is best for our customers and stakeholders, a monthly billing project was kicked off in early 2017.
There are many benefits to monthly billing...it will allow customers to more effectively manage their bill; view monthly consumption; and get regular updates, just to name a few.
In most cases, your bill should be about 1/3 of your quarterly bill.
All rate information and updates are available online at rateinfo.myGCWW.org. Sewer and stormwater rate studies are currently underway and all 2018 rate updates will be released later in 2017.
All customers will receive a pro-rated bill in January, 2018. Depending on the days of service (DOS) since your last quarterly bill, the amounts due will vary. Then, in February, customers will receive their first “truly monthly” bill.
YES! You can start now by enrolling today in the new Customer Care Portal. Manage your account online at portal.myGCWW.org.
YES! You can start now by enrolling today in the new Customer Care Portal. Manage how to pay your bill online at portal.myGCWW.org.
YES! To allow you to plan better, your bill will begin arriving approximately the same time every month, and is due 21 days from the bill date. Your bill is easy to read, user friendly, and meets all your account management needs. Click here for an explanation and sample of your bill.
General FAQs
Everyone is invited and encouraged to enroll! myGCWW Customer Care Portal will be accessible to all Greater Cincinnati Water Works customers.
Yes, if you are associated with a GCWW account you can enroll through myGCWW Customer Care Portal.
Yes! GCWW places a priority on our environment. We also strive to save our customers time and keep rates as low as possible. Your bill delivery will default to a paperless eBill when you enroll through myGCWW Customer Care Portal. Enroll Now!
We offer a variety of payment options. Click here for 'Ways to Pay'.
- "Set it & Forget It" with AutoPay using a bank account or credit/debit card.
Setting up Your myGCWW Customer Care Portal Account
Through the personalized myGCWW Customer Care Portal you can enjoy the following benefits:
- choose how to receive and pay your bill
- view & export your water usage
- view & save your bills
- access expanded paperless billing
- choose from more AutoPay options
- use enhanced account management features
Get started in three easy steps:
- Find your account number on a recent bill.
Account numbers are 10 digits - Click on "ENROLL NOW" on the login screen, located in the upper right hand corner. Enrollment begins with your name, email address and account number. A verification email will be sent to your email address.
- Follow the link in your verification email to complete your enrollment
*For users with multiple accounts, please see "How can I manage multiple accounts?" below.
You may reset or change your password using the 'Forgot Password' link on the login page of the myGCWW Customer Care Portal.
Yes, the browsers that support our system best are:
Windows Internet Explorer version 9 and higher
Google Chrome version 45 and higher
Apple Safari version 9.0 and higher
Paying Your Bill
We offer a variety of payment options. CLICK HERE for 'Ways to Pay'
- "Set it & Forget It" with AutoPay using a bank account or credit/debit card.
Yes. Safety and security are a top priority in everything we do. Our payment system takes a multi-tiered approach to data security and system integrity. This system employs many highly advanced security hardware, software, and protocols to protect its system.
Your user name and password are unique identifiers that only you know. If you don't share this information with anyone, then no one else can sign onto the site pretending to be you.
You are automatically signed off of your session if you are inactive for a period of twenty minutes. We recommend you sign off immediately after you are finished checking or making payment(s) to your account(s).
It is not necessary to enroll each of your accounts separately. Once you register through myGCWW Customer Care Portal all of your accounts will automatically be available. Users with multiple accounts will need to enter an account number for an additional property during enrollment for verification purposes.
Using myGCWW Customer Care Portal to Manage Your Account
Yes. Changes can be made at any time through myGWW Customer Care Portal.
Customers moving in or out of a property in our service area may use our convenient 'Moving?' form. Please click here for the online form.
- Visit myGCWW Customer Care Portal Help.
- Contact Us by email: help@mygcww.org or fill out this form
- Contact Us by phone: (513) 591-7700
- Contact Us by fax: (513) 591-7985