Our customers, as well as City Council and County Commissioners have been requesting monthly billing for some time. In keeping with what is best for our customers and stakeholders, a monthly billing project was kicked off in early 2017.

There are many benefits to monthly billing...it will allow customers to more effectively manage their bill; view monthly consumption; and get regular updates, just to name a few.

In most cases, your bill should be about 1/3 of your quarterly bill.

All rate information and updates are available online at rateinfo.myGCWW.org. Sewer and stormwater rate studies are currently underway and all 2018 rate updates will be released later in 2017.

All customers will receive a pro-rated bill in January, 2018. Depending on the days of service (DOS) since your last quarterly bill, the amounts due will vary. Then, in February, customers will receive their first “truly monthly” bill.

YES! You can start now by enrolling today in the new Customer Care Portal. Manage your account online at portal.myGCWW.org.

YES! You can start now by enrolling today in the new Customer Care Portal. Manage how to pay your bill online at portal.myGCWW.org.

YES! To allow you to plan better, your bill will begin arriving approximately the same time every month, and is due 21 days from the bill date. Your bill is easy to read, user friendly, and meets all your account management needs. Click here for an explanation and sample of your bill.

Everyone is invited and encouraged to enroll! myGCWW Customer Care Portal will be accessible to all Greater Cincinnati Water Works customers.

Yes, if you are associated with a GCWW account you can enroll through myGCWW Customer Care Portal.

Yes! GCWW places a priority on our environment. We also strive to save our customers time and keep rates as low as possible. Your bill delivery will default to a paperless eBill when you enroll through myGCWW Customer Care Portal. Enroll Now!

We offer a variety of payment options. Click here for 'Ways to Pay'.

• "Set it & Forget It" with AutoPay using a bank account or credit/debit card.

Through the personalized myGCWW Customer Care Portal you can enjoy the following benefits:

• choose how to receive and pay your bill
• view & export your water usage
• view & save your bills
• access expanded paperless billing
• choose from more AutoPay options
• use enhanced account management features

Get started in three easy steps:

1. Find your account number on a recent bill.
   Account numbers are 10 digits
2. Click on "ENROLL NOW" on the login screen, located in the upper right hand corner. Enrollment begins with your name, email address and account number. A verification email will be sent to your email address.
3. Follow the link in your verification email to complete your enrollment

*For users with multiple accounts, please see "How can I manage multiple accounts?" below.

You may reset or change your password using the 'Forgot Password' link on the login page of the myGCWW Customer Care Portal.

Yes, the browsers that support our system best are:

Windows Internet Explorer version 9 and higher
Google Chrome version 45 and higher
Apple Safari version 9.0 and higher

Download Internet Explorer

Download Google Chrome

Download Apple Safari

We offer a variety of payment options. CLICK HERE for 'Ways to Pay'

• "Set it & Forget It" with AutoPay using a bank account or credit/debit card.

Yes. Safety and security are a top priority in everything we do. Our payment system takes a multi-tiered approach to data security and system integrity. This system employs many highly advanced security hardware, software, and protocols to protect its system.

Your user name and password are unique identifiers that only you know. If you don't share this information with anyone, then no one else can sign onto the site pretending to be you.

You are automatically signed off of your session if you are inactive for a period of twenty minutes. We recommend you sign off immediately after you are finished checking or making payment(s) to your account(s).

It is not necessary to enroll each of your accounts separately. Once you register through myGCWW Customer Care Portal all of your accounts will automatically be available. Users with multiple accounts will need to enter an account number for an additional property during enrollment for verification purposes.

Yes. Changes can be made at any time through myGWW Customer Care Portal.

Customers moving in or out of a property in our service area may use our convenient 'Moving?' form. Please click here for the online form.

• Visit myGCWW Customer Care Portal Help.
• Contact Us by email: help@mygcww.org or fill out this form
• Contact Us by phone: (513) 591-7700
• Contact Us by fax: (513) 591-7985

Through the personalized myGCWW Customer Care Portal you will enjoy the following benefits:

• choose how to receive and pay your bill
• view & export your water usage
• view & save your bills
• access expanded paperless billing
• choose from more AutoPay options
• use enhanced account management features

Get started in three easy steps:

1. Find your account number.
   
2. Click 'ENROLL NOW' on the login screen, located in the upper right hand corner.
   Enrollment begins with your name, email address and account number. A verification email will be sent.
3. Follow the hyper-link in your verification email to complete your enrollment.

To enter your Enrollment information you will need the following:

• Your account number
• Your phone number
• Your e-mail address.
Note: Your e-mail address will be used as your username. We also use your e-mail address to send you information about your bill. Your e-mail address will not be published or made available to other companies.
• A password
• Paperless billing preference

It's that simple!

*For users with multiple accounts, please see ”How can I manage multiple accounts?”.

Review the Terms and Conditions. Once you agree with the terms, simply click on the 'Accept Terms and Conditions' button to continue with your enrollment.

Upon enrolling, GCWW will send you an enrollment verification email. The email will come from noreply@mygcww.org. Click on the link in this e-mail to complete the enrollment process. Once this is done, you will be able to sign in.

If you experience trouble logging in, please use the "Contact Us" form and provide a description of the issue you are experiencing. You may also contact GCWW customer service for assistance by e-mail at help@mygcww.org or by calling (513) 591-7700 during normal business hours, Monday through Friday, 7:30 am to 5:30 pm.

After you have created your account, you will be presented with your profile information at your first login. Click 'Update Info?' to make any changes. At any time thereafter, you can simply visit 'My Profile' to update your information. Through My Profile, you can make the following changes:

• Email address.
• Date of birth
• Billing address
• Primary Phone number
• Paperless billing preference
• Social security number

To change your information:

1. Select an account
2. Click the 'My Profile' tab
3. Click 'Update Info?'
4. Update the desired fields
5. Click 'Update' to save changes.

After you complete and submit the enrollment form, GCWW will send you a verification e-mail. Clicking on the link will open a new browser window with a GCWW screen indicating that your enrollment was successful. At this point you are ready to return to the login screen and Log In to access all of our website features.

It is not necessary to enroll or add each of your accounts separately. Once you register through myGCWW Customer Care Portal all of your accounts will automatically be available. Users with multiple GCWW accounts will need to enter an account number for an additional property during enrollment for verification purposes. If one of your accounts is not showing, please use the convenient "Moving?" form to request the account be moved to your name.

Your Greater Cincinnati Water Works account number is located in the upper right corner of your GCWW bill and is ten-digits long.

GCWW will not sell or distribute your personal information to any third party. Your personal information will only be used by GCWW to identify and/or contact you regarding your GCWW service.

We've made it easy for you! Click on 'Contact Us' located in the upper and lower right hand corners of our website . Fill out your information and type your question or issue into the message box. Click on 'Submit'.

You can also call GCWW Customer Service at (513) 591-7700, Monday through Friday, 7:30 a.m. to 5:30 p.m.

When you have successfully logged in, the Account Summary screen will be displayed if you have only one account or the My Account screen will be displayed if you have multiple accounts. Your balance will be shown immediately to the right of the service address. This view can also be accessed at any time by clicking on the 'My Account' tab at the top of the screen.

When you have successfully logged in, select your account and click the 'My Bills/Letters' tab at the top of the screen. Click on 'view/save Bill' to open a PDF image of your statement. Copies of your bill(s) may be saved for your convenience.

1. Once logged in, click on the ‘Manage Payments’ tab.
2. Select the account you want to pay.
3. Select your method of payment.
   • Bank Account
   • Credit or Debit Card
4. Enter or select the desired Payment date.
5. Enter or select the desired Payment amount:
   • Pay Current balance.
   • Pay Past Due.
   • Pay Other amount. (If the payment being made is less than the Current Balance, your water service may be disconnected if the remaining balance is not paid by the due date).
6. If you are making a payment with a payment method, select Enter a bank account or Enter a credit card and enter your bank account or credit/debit card information.
   • If you have previously used this payment method, your information will have been automatically stored and only a portion will be displayed.
7. The payment method will be automatically saved when you submit your payment. Click on Pay to make the payment. (Profiles with multiple accounts will say ‘Pay Selected'.)
8. The system will ask for a confirmation that you want to make the payment using the selected payment method. Verify and click on 'Submit'.
9. An online receipt will be presented after you complete the payment. This screen can be printed for your records. An email with these details will also be sent to you.

If the payment is successful, a receipt will be presented after you confirm the payment. This screen can be printed for your records. A confirmation email will also be sent to you.

You can return to the 'Account Summary' tab and view the 'Last Payment Received' and 'Payment Date'.

Once you have received an online payment confirmation receipt, the payment has been posted directly to your GCWW account. Your updated balance will be displayed on the 'Account Summary' tab immediately.

If you would like to cancel a scheduled payment, click 'Cancel Payment' available on the Account Summary tab. Payments made the same day or in the past may not be canceled.

Simply use the 'Manage Payments' feature of myGCWW Customer Care Portal and choose a future date on which you wish to pay. The payment will be processed and posted to your account on that date.

If delinquent, please submit your payment in full immediately. A scheduled payment will not stop a pending disconnection of water service if the account is past due.

We offer a variety of payment options. Click here for Ways to Pay.

• “Set it & Forget It” with AutoPay using a bank account or credit/debit card.

If your water service has been disconnected, please check to ensure that your account is current.

• If your account is current and you are without water, please check to see if your entire residence or building is affected. If only part of the residence or building is affected, you may have a plumbing issue. If you are without water in the entire residence or building, please contact GCWW Customer Service at (513) 591-7700.
• If your account is not current, please submit your full payment immediately and contact GCWW Customer Service at (513) 591-7700 to schedule reconnection of your water service. Please note that service restoration may take up to two (2) business days or more. A minimum of all past due charges must be paid before service can be restored.

You can also check here to see if water service is currently off in your area.

Making a payment on your payment plan is easy!

1. Once logged in, click on the ‘Manage Payments’ tab.
2. Select the account you want to pay.
3. Select your method of payment.
   • Bank Account
   • Credit or Debit Card
4. Enter or select the desired Payment date.
5. Enter or select the desired Payment amount:
   • Pay Current balance.
   • Pay Past Due.
   • Pay Other amount. (If the payment being made is less than the Current balance, your water service may be disconnected if the remaining balance is not paid by the due date).
6. If you are making a payment with a payment method, select Enter a bank account or Enter a credit card and enter your bank account or credit/debit card information.
   • If you have previously used this payment method, your information will have been automatically stored and only a portion will be displayed.
7. The payment method will be automatically saved when you submit your payment. Click on Pay to make the payment. (Profiles with multiple accounts will say ‘Pay Selected.)
8. The system will ask for a confirmation that you want to make the payment using the selected payment method. Verify and click on Submit.
9. An online receipt will be presented after you complete the payment. This screen can be printed for your records. An email with these details will also be sent to you.

Once you have received an online payment confirmation receipt, the payment has been posted directly to your GCWW account. Your updated balance will be displayed on the 'Account Summary' tab immediately.

Set it & Forget it! AutoPay is a convenient automatic payment service. You can pay your GCWW bill automatically each billing period using our secure process. AutoPay is available with a bank account or credit card. There is no processing fee charged to customers for using this service.

Once you have enrolled in AutoPay, GCWW will automatically pay the bill amount on the due date from your selected checking/savings account or credit card. If your account is already past the due date, it is necessary to make a separate payment to bring your account current.

The process is completely secure and ensures that your bills are paid on time, every time!

Log in to myGCWW Customer Care Portal and click on the Manage Payments tab at the top of the screen.

1. Choose Add auto pay rule by selecting Action for the desired account
2. Complete the form by selecting desired payment method, maximum payment amount, and payment start date. Click on Continue.
3. Verify information and Submit.

The current amount due will be deducted from your checking/savings account or paid with your credit or debit card on the due date. If your due date falls on a weekend or holiday the current amount due will be paid on the next business day. Depending on your banking institution, the transaction may take up to several days to be reflected on your banking statement.

You can check your payment history and your account summary online 7 days a week, 24 hours a day through myGCWW Customer Care Portal or or using our automated phone system at (513) 591-7700. You can also check with your bank.

One of the benefits of AutoPay is that your bill is paid on the Due Date stated on your GCWW bill. The option to change your payment due date is not currently available.

Safety and security are a top priority in everything we do. Our payment system takes a multi-tiered approach to data security and system integrity. This system employs many highly advanced security hardware, software, and protocols to protect its system.

Your user name and password are unique identifiers that only you know. If you don't share this information with anyone, then no one else can sign onto the site pretending to be you.

You are automatically signed off of your session if you are inactive for a period of twenty minutes. We recommend you sign off immediately after you are finished checking or making payment(s) to your account(s).

Yes! This is an exciting feature of myGCWW Customer Care Portal that we are pleased to offer our customers.

AutoPay can be established with a checking/savings account or any major credit/debit card.

There is no processing fee charged to customers for using this service.

Insufficient funds are handled in the same manner as an overdraft for a written check. If you do not have overdraft protection to cover insufficient funds, you will incur a returned payment fee from GCWW and potentially additional fees from your banking institution.

To cancel a scheduled AutoPay payment before the due date, go to the Account Summary page and select ‘Cancel Payment’ under the Scheduled Payments section. Please make a payment or payment arrangements immediately to avoid delinquency. Payments made the same day or in the past may not be canceled.

The following AutoPay payment verbiage will appear on your bank statement when a payment is made, 'CINCINNATI WATER-GCWW PYMT'.

Once you are enrolled in myGCWW Customer Care Portal, AutoPay can be established with a checking/savings account or any major credit/debit card. If using a checking /savings account, you will need both the bank routing and account numbers. A sample check from your bank may be helpful.

If you currently have a payment plan it should be paid in full before you can enroll in AutoPay.

AutoPay offers a no-hassle method of ensuring that your GCWW bill is paid on time, every time. However, if you would like to cancel your AutoPay payment option, follow these simple instructions:

1. Log in and select 'Manage Payments'.
2. Click on the 'Settings' tab.
3. Select 'AutoPay'.
4. Click on the arrow corresponding to the account for which you would like to cancel AutoPay.
5. Select 'Delete auto pay rule'
6. Confirm that you want to remove this rule by clicking 'Submit'.

If you have forgotten your password, you can reset it by clicking 'Forgot Password' on the login screen.

Your new password:

• Must be at least 7 characters in length.
• Contain one upper case and one lower case letter
• Contain one number

For better security, use a password that is easy for you to remember but cannot be easily guessed by someone else.

Enter your new password, confirm it and press 'Submit'. You may continue logging in with your new password. A confirmation e-mail will be sent to you.

Once you have logged into myGCWW Customer Care Portal, select 'Reset Password' under "Quick Links."

Your new password:

• Must be at least 7 characters in length.
• Contain one upper case and one lower case
• Contain one number

For better security, use a password that is easy for you to remember but cannot be easily guessed by someone else.

Enter your new password, confirm it and press 'Submit'. You may continue logging in with your new password. A confirmation e-mail will be sent to you.

GCWW recommends that you change your password periodically so that it remains secure.

Once you have logged in, select 'My Profile' tab Click 'Update Info?' Enter your new e-mail address and click 'Update'. You will be sent an e-mail confirming your profile updates.

The e-mail address you provide during enrollment will be your username for your GCWW online profile. Additionally, it will be used to send you e-mails to confirm changes to your profile, payment confirmations, password resets, and to let you know when a new bill is available.

Once you have logged in, select the 'My Profile' tab. Click 'Update Info?' Enter your new information and click 'Update'. You will be sent an e-mail confirming your profile updates.

Updating your billing address will change the mailing address to which your bills and letters are mailed for that account.

Log in to myGCWW Customer Care Portal and click on the 'Manage Payments' tab at the top of the screen.

1. Click on the 'Settings' tab.
2. Select 'Methods of Payment.'
3. Click on the arrow corresponding to the method of payment details you would like to change.
4. Select 'View/Update method.'
5. Change the necessary details and select 'Submit.'

Safety and security are a top priority in everything we do. Our payment system takes a multi-tiered approach to data security and system integrity. This system employs highly advanced security hardware, software, and protocols to protect its system.

Your user name and password are unique identifiers that only you know. If you don't share this information with anyone, then no one else can sign onto our site attempting to represent you.

You are automatically signed off of your session if you are inactive for a period of twenty minutes. We recommend you sign off immediately after you are finished checking or making payment(s) to your account(s).

It is not necessary to enroll or add each of your accounts separately. By successfully enrolling in myGCWW Customer Care Portal, all of your associated accounts will be automatically imported.

By successfully enrolling in myGCWW Customer Care Portal, all of your associated accounts are automatically imported.

If you are moving or selling the property and have not yet contacted us, please use the convenient "Moving?" form to let us know. If you have any other questions, please use the "Contact Us" form through this link.

Inactive accounts will remain available to previous property owners for record-keeping purposes. There will be an account message that reads “This is an inactive account.”

No, simply fill out our convenient "Moving?" form and we'll take care of the rest! All of your associated accounts will be automatically updated.

If you are receiving a bill with your name spelled incorrectly, please use the 'Contact Us' form. If you are moving or changing the name to another person you can use our convenient 'Moving?' form, email help@mygcww.org, or call us at (513) 591-7700 during normal business hours, Monday through Friday, 7:30 am to 5:30 pm, for assistance with your request.

Once you have logged in, select the 'My Profile' tab on the account you wish to update. Click ‘Update Info?’ Enter your new billing address and select 'Update'. This will change the billing address for only the service address you have selected. If you have more than one account, it will be necessary to update each account separately. You will receive an e-mail confirming your profile updates.

Once you have logged in, select the 'My Profile' tab. Click 'Update Info?' Enter your new information and click 'Update'. You will be sent an e-mail confirming your profile updates.

It's easy! Fill out our convenient 'Moving?' form online.

You may request an address change via email by clicking 'Contact Us' on the menu. Please provide your account number (or account numbers, if more than one), your new billing address, a contact phone number and the effective date of change.

Simply use the 'Contact Us' form and provide a description of your question or problem.

You may also contact GCWW customer service for assistance by e-mail at help@mygcww.org or by calling (513) 591-7700 during normal business hours, Monday through Friday, 7:30 am to 5:30 pm.

If you are moving, you may use our convenient and simple 'Moving?' form.

If you have other questions, simply use the 'Contact Us' form and provide a description of your question or request. You may also contact GCWW customer service for assistance by e-mail at help@mygcww.org or by calling (513) 591-7700 during normal business hours, Monday through Friday, 7:30 am to 5:30 pm.

Simply use the 'Contact Us' form and provide a description of your request. You may also contact GCWW customer service for assistance by e-mail at help@mygcww.org or by calling (513) 591-7700 during normal business hours, Monday through Friday, 7:30 am to 5:30 pm.

GCWW will send you emails to verify successful completion of the following activities:

• Enrollment
• Payments
• Changes made to MyProfile
• Password Resets
• New Bills
• Other important messages regarding your account

Payment confirmations should be kept for your records. Other emails may be kept at your discretion.

We are pleased to offer these convenient self-service options and features at no cost to you!

The browsers that support our system best are:

• Windows Internet Explorer version 9 and higher
• Google Chrome version 45 and higher
• Apple Safari version 9.0 and higher

• Download Internet Explorer
• Download Google Chrome
• Download Safari